Introduction:
The protection of personal information is important to G.R. Byer & Assoc. Ltd., and we have a policy and procedures that deals with the protection of privacy. Any questions about this policy can be directed to our Privacy Officer by email or by calling 780-451-0849.

Our employees play an important role in protecting personal information. Our employees are required to adhere to this policy and take all reasonable steps to ensure that personal information is protected from unauthorized access.

Collection, Use and Disclosure of Personal Information
Our organization does not usually collect personal information from individuals as customers (other than business contact information), since we generally deal only with other companies. In the event that we do collect personal information from an individual customer, that information will only be used by us to administer the contract for the product and/or services. When we do deal with individuals as customers we collect the following types of personal information.

1. Customer name.
2. Customer address and telephone number.

This personal information is collected for the following purposes:

1. In order to contact the customer for instruction and billing purposes.
2. For the administation of the contract for services.
3. Credit references.

We only collect personal information directly from the customer except when we have the customer's consent to collect information from elsewhere or are permitted by law to collect it without the customer's consent.

We only use a customer's personal information for the purposes outlined above. If we need to use this personal information for any other purpose we will contact the customer and obtain consent prior to that use.

Business contact information is not protected by this policy. This type of information is not considered to be personal information and may be collected, used and disclosed without consent.

Consent
In most cases customers consent to us collecting, using and disclosing personal information for the purposes outlined above by simply agreeing to provide us with the personal information. However, there may be cases where we require explicit consent, which may include use for our mailing list. The withdrawal of this consent will generally not affect a customer's ability to obtain the product or service they require, however, by providing us with consent for the previously outlined uses we can serve the customer better.

Storing Your Personal Information
We only keep personal information for as long as is necessary for the purposes outlined above. This may include keeping the information after a project is completed in order to resolve any problems or concerns that may arise. We are also required by law to maintain certain records for set amounts of time. We have appropriate safeguards in place to protect personal information and when we no longer need the information, it is destroyed. We try to keep personal information as accurate as possible and customers can assist us by providing us with updated information when necessary. Information can be updated by contacting the Privacy Officer

Access
Our customers have the right to access the personal information we hold about them. A customer can access his/her personal information by making a request to our Privacy Officer. The officer will provide the necessary forms and assistance to make the request and obtain the information. If the customer believes that some of the personal information is incorrect he/she can request that the information be corrected.

We may charge our customers for out-of-pocket expenses in responding to an access request. If we decide that a charge is appropriate we will provide the customer with a written estimate prior to providing access. Any concerns with the estimated charge should be directed to our Privacy Officer.

Accountability We apply our best efforts to protect our customer's privacy. If our customer's have any concerns they are free to contact our Privacy Officer. We hope that the Officer will be able to resolve any problems. If concerns are not resolved, the Officer can provide information on making a formal complaint.